At Internet Surge, we are committed to ensuring our clients are fully satisfied with our IT consulting services. Our customer-centered refund policy is designed to be fair, transparent, and focused on your satisfaction.

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1. Eligibility for Refunds

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• Service Not Rendered: If Internet Surge fails to deliver the agreed-upon IT consulting services as outlined in the signed contract, you are eligible for a full refund.

• Dissatisfaction with Service: If you are not satisfied with the quality of our services, you may request a refund within 14 days of service delivery, provided the issue is communicated in writing with specific details.

• Project Cancellation: If you cancel a project before work begins, any prepaid fees will be refunded in full. If cancellation occurs after work has started, a prorated refund will be issued based on the work completed, as detailed in the contract.

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2. Non-Refundable Services

• Completed Work: Services fully delivered and accepted by the client, as confirmed by signed documentation or email approval, are non-refundable.

• Custom Development: Custom software or hardware solutions developed specifically for your needs are non-refundable once development has begun, unless Internet Surge fails to meet the agreed specifications.

• Third-Party Costs: Fees paid to third-party vendors (e.g., software licenses, cloud hosting) are non-refundable, as these are pass-through costs.

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3. Refund Process

1. Submit a Request: Email your refund request to consulting@internetsurge.com within 14 days of service delivery or issue identification. Include your contract number, a detailed explanation of the issue, and any supporting documentation.

2. Review: Our team will review your request within 5 business days and may contact you for additional information or to discuss resolution options.

3. Resolution: If approved, refunds will be processed within 10 business days via the original payment method. If a resolution (e.g., service rework) is offered and accepted, this may replace a monetary refund.

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4. Exceptions

• Force Majeure: Refunds will not be issued for delays or service interruptions caused by events beyond our control, such as natural disasters or third-party service outages.

• Client-Provided Materials: If delays or issues arise due to incomplete or inaccurate materials provided by the client, refunds may not be granted.

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5. Contact Us

We value your trust and aim to resolve any concerns promptly. For questions about this policy or to discuss a refund, contact us at:

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• Email: consulting@internetsurge.com

• Phone: (855) 600-9749

• Hours: Monday–Friday, 9:00 AM–5:00 PM MST

 

Internet Surge reserves the right to modify this refund policy at any time. Updates will be posted on our website and communicated to active clients.