AI, put to work.
Not a chatbot bolted onto your website. AI that answers your team first, inside the tools you already use, with guardrails so your data stays yours.
An assistant in your Teams channel
Managed clients get an AI assistant in their Internet Surge Teams channel. It answers the quick questions immediately and opens the ticket for everything else.
Ask it how to share a calendar, why the printer went offline, or what that email is asking for, and it answers in seconds. Anything that needs hands, access or judgment becomes a ticket with the details already gathered, and a person is always one message away. Anything touching security, passwords or your data goes to a human, every time.
Example conversation
New hire starts Monday. What do you need from me?
Three things: their full name, the role, and which shared mailboxes they’ll need. I’ll open the new-hire ticket now so Shane can have the laptop and accounts ready for Monday morning.
Priya Shah, dispatcher, needs the dispatch@ mailbox.
Got it. Ticket opened with those details. You’ll hear from Shane before Friday to confirm the setup.
AI inside the tools you already pay for
Microsoft 365 Copilot and the AI features arriving in your other apps are only useful once they’re set up properly.
Copilot can only show someone what they already have access to, which is exactly why permissions get cleaned up before it’s switched on. Old shared folders, departed employees’ files and that one “Everyone” group are the difference between a useful assistant and an accidental leak. Then we turn it on for the people who’ll use it, and show them the three or four things it’s actually good at.
- Permission and sharing clean-up before anything is enabled
- Copilot licensing for the people who’ll use it, not everyone
- Short, role-specific training: email, meetings, documents, Excel
- AI features in your line-of-business apps, evaluated before they’re on
- Retention and data rules so AI isn’t summarizing what should have been deleted
Guardrails
Your team is already using AI. The question is whether it has rules.
Staff paste customer lists into public chatbots because nobody told them not to, and nobody gave them a better option. We write an AI use policy that fits on a page, set up approved tools with your data protected, and let the security stack catch what slips.
- A one-page AI use policy your staff will actually follow
- Approved tools, with business accounts instead of personal ones
- What never goes into a public chatbot: customer data, contracts, financials, credentials
- Email and endpoint protection that flags the rest
AI-era security
The phishing got better. So did the phone calls.
AI writes flawless phishing emails in your vendor’s voice and clones a manager’s voice from a thirty-second clip. The defense is the same layered stack we run for every client, plus two habits: payment-detail changes get verified by phone on a number you already had, and a voice asking for something unusual gets a call back.
Where to start
A technology review finds the two or three things worth doing, and the ones worth skipping.
Thirty minutes about your business: where the time goes, what’s repetitive, what’s risky. You’ll leave with a short list of where AI genuinely helps, where a simpler fix would do, and what to leave alone. We’ll say “not yet” when that’s the honest answer.
Curious what AI could do for your business?
Describe what your team spends its time on. We’ll tell you plainly where AI helps, where it doesn’t, and what it would take.
(720) 303-1665- Text the same numberA quick question, or a photo of the problem.
- consulting@internetsurge.aiNew business and quotes
- Open a ticket in TeamsCurrent clients. Fastest way to get something fixed.
- Schedule a callThirty minutes, at a time that suits you. A conversation, not a pitch.
- 7222 Commerce Center Drive, Ste 220
Colorado Springs, CO 80919Monday to Friday, 9am to 5pm Mountain. After-hours response for managed clients.