Client help

Call or post in your Teams channel. Describe what you were doing, what you saw, and whether it’s one person or everyone. A photo of the screen helps more than you’d think.

Use the password manager first: Keeper can reset most app passwords on its own. For Microsoft 365 or a computer sign-in, send the request and we’ll verify you by phone before changing anything. We never reset a password from an email alone.

Call immediately, day or night. Managed devices can be locked and wiped remotely within minutes, and we’ll rotate the passwords that matter.

Don’t click, don’t reply, don’t call the number in the message. Forward it to support and we’ll tell you whether it’s real. If you already clicked, call us; it’s fixable, and faster when we know early.

Send the name, start date, role and the apps they’ll need. We’ll have the account, the device and the access ready for day one, with the security stack already on it.

Tell us the last day. We’ll disable access on schedule, forward their mail where you want it, and collect or wipe the device. The sooner we know, the cleaner it is.

Every invoice lists the month’s on-site and remote work and the user count the plan is based on. If something looks off, reply to the invoice or send a note and we’ll walk through it.