Refund policy

1. Eligibility for refunds

• Service not rendered: if Internet Surge fails to deliver the agreed-upon IT consulting services as outlined in the signed agreement, you are eligible for a full refund.
• Dissatisfaction with service: if you are not satisfied with the quality of our services, you may request a refund within 14 days of service delivery, provided the issue is communicated in writing with specific details.
• Project cancellation: if you cancel a project before work begins, any prepaid fees will be refunded in full. If cancellation occurs after work has started, a prorated refund will be issued based on the work completed, as detailed in the agreement.

2. Non-refundable services

• Completed work: services fully delivered and accepted by the client, as confirmed by signed documentation or email approval, are non-refundable.
• Custom development: custom software or hardware solutions developed specifically for your needs are non-refundable once development has begun, unless Internet Surge fails to meet the agreed specifications.
• Third-party costs: fees paid to third-party vendors (for example software licenses or cloud hosting) are non-refundable, as these are pass-through costs.

3. Refund process

• Submit a request: email your refund request to consulting@internet-surge.com within 14 days of service delivery or issue identification. Include your agreement number, a detailed explanation of the issue, and any supporting documentation.
• Review: we will review your request within 5 business days and may contact you for additional information or to discuss resolution options.
• Resolution: if approved, refunds will be processed within 10 business days via the original payment method. If a resolution (for example service rework) is offered and accepted, this may replace a monetary refund.

4. Exceptions

• Force majeure: refunds will not be issued for delays or service interruptions caused by events beyond our control, such as natural disasters or third-party service outages.
• Client-provided materials: if delays or issues arise due to incomplete or inaccurate materials provided by the client, refunds may not be granted.

5. Contact us

We value your trust and aim to resolve any concerns promptly. For questions about this policy or to discuss a refund, email consulting@internet-surge.com or call (720) 303-1665, Monday to Friday, 9am to 5pm Mountain. Internet Surge reserves the right to modify this refund policy at any time. Updates will be posted on our website and communicated to active clients.